- Cornwall Central School District
- Technical Issues
General information
-
If you are experiencing technical issues, please utilize the resources found on this page before reaching out to the Tech department. If your question/concern is not answered after this, you may open a work order.
Current District Technical Issues
Experiencing Issues? Check Here First:
-
G Suite Status Dashboard
Use the following key to determine the status of the apps under 'Current Status':
Green Circle - No Service Issues
Orange Circle - Service Disruption
Pink Circle - Service Outage
Work Order Policy
-
When you need the services of the tech department, please open a work order. Work orders ensure that repairs are expedited and that the appropriate person is assigned to each issue. It is important for us to maintain a record of repairs and issues, and to document the steps taken for each resolution. Please do this before reaching out to us so that you can reference the incident number.
***Please refrain from opening multiple work orders for the same issue***
Instructions
Repairs
-
- Please include all of the following information (if available) on work orders for Chromebook/iPad repairs:
- CCSD IT Tag Number (barcode label)
- Make, Model, Serial Number
- Cart Number
- Building/Room Location
- Please print out a copy of the work order, after you click on submit (if you print it before this, the WO number will not be included), and attach it to the Chromebook/iPad.
- Send the item to the Tech Office at the high school.
- Please include all of the following information (if available) on work orders for Chromebook/iPad repairs: